DeblurLab
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Support

We usually reply within two business days.

Contact us

Including the following in your message helps us look into it much faster.

  • Which app you are using
  • Your device and OS version (for example, MacBook Air M2, macOS 15.3)
  • The app version, which you can find on the app’s information screen
  • What you were doing when the problem happened, plus a screenshot or screen recording if possible

Frequently asked questions

Can I use my purchase on my other devices?

Yes, at no extra cost, as long as you use the same Apple Account. Install the app and then tap Restore Purchases.

I bought the app but the paid features are still locked

Check that you are signed in to the App Store with the Apple Account you bought the app with, then run Restore Purchases inside the app. If that does not help, get in touch and attach your receipt (the email from the App Store).

I would like a refund

Refunds for App Store purchases are handled directly by Apple. You can request one at Apple’s Report a Problem page. We have no access to payment information, so unfortunately we cannot issue refunds ourselves.

Why does the app ask for microphone or contacts access?

We request only the permissions a feature genuinely needs, and nothing obtained through them leaves your device. Our Privacy Policy explains the purpose of each permission item by item.

Can I use the app without granting permissions?

You can skip contacts access and type a name in manually. Microphone access is required for noise measurement to work at all.

I denied a permission by mistake

  • macOS: open System Settings → Privacy & Security, find the relevant item, and allow the app.
  • iPhone / Apple Watch: open Settings, find the app, and turn the permission back on.

Bugs and feature requests

Send both to contact@deblurlab.com. We use what you send us to plan the next update.